Website or application errors
Pages that do not load, failing features, interface errors or unexpected behavior.
Web Technical Support
Has something stopped working on your website or system?
We investigate issues in websites, systems and web applications to find the cause, explain your options and fix them within an agreed scope.
Diagnosis first · Clear scope · Reviewable changes
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WHAT WE CAN REVIEW
Technical issues
slowing your business down.
We address web-related issues and investigate their causes before proposing a fix.
Forms and integrations
Submissions that do not arrive, connections that stop responding or data that is not processed correctly.
Code and layout issues
Focused PHP, JavaScript, HTML and CSS reviews for websites and web applications.
Web configuration and migrations
Review of domains, SSL, hosting and server changes affecting website operation.
FIRST, WE UNDERSTAND THE PROBLEM
Fixing an issue without knowing its cause can make it worse.
We review the behavior, available technical context and recent changes. This helps us define what can be addressed and how.
- 01 We collect the error message and steps to reproduce it.
- 02 We review the affected components and their dependencies.
- 03 We explain our findings, your options and the estimated scope.
- 04 We apply and verify the agreed changes.
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SUPPORT WITH A CLEAR SCOPE
Know what we will review
before changes are made.
The work depends on the source and scale of the issue. If access, backups or coordination with another provider are needed, we agree on that first.
Initial review
Tell us what is happening, when it started and how to reproduce it. We agree on the information or access required.
Findings and proposal
We explain what we found and propose the scope of the fix, including known dependencies.
Fix and verification
We make the authorized changes and check the workflows related to the issue.
HOW WE HANDLE IT
From an issue
to a verified solution.
Support is organized around the problem and the access available to the website or system.
Receive the report
We document the issue, its impact and the conditions in which it occurs.
Diagnose
We review the available evidence and identify the likely cause.
Agree on the fix
We agree with you on what will change and what is outside the scope.
Test the result
We verify the corrected behavior and share the outcome.
WANT TO DEVELOP YOUR PLATFORM FURTHER?
If you need new features as well as fixes, explore our systems and web applications.
WEB TECHNICAL SUPPORT
Tell us what has
stopped working.
Describe the problem and where it occurs so we can start the review.
Report an issue